Return & Refund Policy

At TheCredex, we want you to be completely happy with every purchase. Please read this policy carefully so you know exactly how returns, replacements and refunds work.

Return Window

We accept return requests within 7 days of delivery. Requests raised after 7 days are not eligible under this policy.

Damaged, Defective or Missing Items — report within 48 hours

• If your order arrives damaged or defective, or if any item is missing, please contact us within 48 hours of delivery.
• An unboxing video (starting from the sealed parcel) is required for damage and missing-item claims. This helps us resolve your claim quickly and fairly — claims without an unboxing video may not be accepted.
• Once confirmed, we will send a free replacement. If a replacement is not available, we will issue a full refund including shipping.

Hygiene & Non-Returnable Items

For your baby's safety, some items cannot be returned once opened or used:

• Teethers, feeding sets, and any product that goes in a baby's mouth
• Baby wipes and personal care items
• Socks, shoes and clothing that have been worn or washed

These items are only returnable if they arrive damaged, defective or wrong (with unboxing video), or are unopened in their original sealed packaging.

Conditions for Return

1. Product must be unused, unwashed and undamaged
2. In its original packaging with all tags, labels and accessories
3. Accompanied by the original invoice
4. Not damaged while in your possession

Wrong Product Ordered / Changed Your Mind

If you ordered the wrong item or changed your mind, you may return unopened, unused items within 7 days. In this case, return shipping is your responsibility. We recommend a tracked courier service. Refund will be issued after we receive and inspect the item.

Order Cancellation

Orders can be cancelled free of charge before dispatch — contact us as soon as possible. Once dispatched, the order cannot be cancelled and the return policy applies.

Parcel Rejection / Refusal

If you refuse or reject a parcel after it has been dispatched (without a valid reason such as visible damage), the following will be deducted before any refund:

• Two-way shipping charges (forward + return)
• 10% of product value as packing & processing charge

Refund Process

• Once your return reaches us and passes inspection, we will notify you of approval or rejection.
• Approved refunds are processed within 5–7 business days.
• Prepaid (UPI) orders — refunded to the original payment method.
• COD orders — refunded via UPI or bank transfer (we will ask for your details).
• Shipping charges are refunded only when the return is due to our error (damaged / defective / wrong item sent).

Need Help?

Email us at credex2023@gmail.com or reach us via our Contact page. Keep your order number handy for faster support.

Last updated: 4 July 2026